Return Policy

You will receive a hight quality custom product as you order and approved, we guarantee it. We will personally inspect each and every product again for quality and accuracy before it ships to you or your special someone. We guarantee our custom products are free of manufacturing errors or product defects. If there is a quality issue with your order, you may return your item for an immediate exchange of the same product within 5 days. Understandably, custom items are not elegible for return unless there is a manufacturing error or product defect.

Because quality issues are not your responsibility  we will cover the shipping cost associated with your return.  Send us an email at hello@dcuttings.com with photos of your defective item and a short description of the problem, we will send you an authorization return number along with a label. Once we receive your item, we will fix it or replace it within 2 business days.

We want your order to be made just the way you want it! We understand that everyone makes mistakes, please, review your personalization information like, names and dates before summiting your order and before approving the design. Don't forget to check the spelling and size! When you approve your design, you acknowledge that it correct in every way. We are not responsable for any spelling errors or double meaning of any word or phrase. We try to describe as accurate as posible our items fit and sizes, please refer to the size chart of each product for references. 

We will do everything in our power for you to have your order on time. Please, know that because every item is specially made for you, production time takes 3-5 business days and shipping time is usually 3-4 business days.  We are not responsable for delays in the shipping process with USPS. Understandably no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to weather conditions or other unforeseen circumstance beyond our control. This is why we recommend to place your order at least two weeks before your event and three weeks in highest seasons.